Explanation of possible mail issues

[alexlehm]

I'd like to propose a sentence about possible mail problems on the signup page

The registration process sends a reply mail from the admin which may get lost due to spam filtering in some cases, this means that if you have not received a reply after a few days, it might have gotten lost and you could either
- go to IRC and ask about your account
- send a mail to root@tilde.green from another email
- create a ticket on the osticket system
- send a mail to a user on their non-tilde email (this would require listing a few like my email, I could create a sl email for that)
- contact anyone on xmpp (here list of users)

we do not necessarily have to list all options, what do you think?

[jmjl]

I'd like to propose a sentence about possible mail problems on the signup page

The registration process sends a reply mail from the admin which may get lost due to spam filtering in some cases, this means that if you have not received a reply after a few days, it might have gotten lost and you could either

You might also check if you can access your account, the same email is sent to the username you requested to sign up, and it's unlikely it got lost locally, so you can try to ssh, and run the command shown below after you connect to get your account's password, after which you can connect to the mail server, and read the registratilon email using your email client.

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cat /var/mail/$USER |grep Your\ password|cut -d\" -f2

(maybe I should store this as /usr/local/bin/tildegreen_getpw? or make a signup hook somewhere (likely in /etc/bashrc) that checks if the above command gives output, and if it does, runs the code below which prints the first email begining from the To: header)

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awk '/^From/{p++} /^To:/{p++} p==4{exit} p>=2' /var/mail/$USER

- go to IRC and ask about your account

Unlikely to succed, unless you give the username, and I read your message, but then you should go to #tilde.green, not #helpdesk (at least on ~chat)

- send a mail to root@tilde.green from another email

That's a true and valid possibility.

- create a ticket on the osticket system

OsTicket
Would be neat to get more users to use this

- send a mail to a user on their non-tilde email (this would require listing a few like my email, I could create a sl email for that)

I should probably list another tilde, and put my acct there, instead of needing to involve users.

- contact anyone on xmpp (here list of users)

xmpp:jmjl@tilde.green is my main XMPP account, also the ~green muc: xmpp:tilde.green@muc.tilde.green

[jmjl]

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cat /var/mail/$USER |grep Your\ password|cut -d\" -f2

(maybe I should store this as /usr/local/bin/tildegreen_getpw? or make a signup hook somewhere (likely in /etc/bashrc) that checks if the above command gives output, and if it does, runs the code below which prints the first email begining from the To: header)

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awk '/^From/{p++} /^To:/{p++} p==4{exit} p>=2' /var/mail/$USER

This is likely to annoy users who keep that email in their mailbox, as it would show it on every login, maybe make the code thing be:

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if ! [ -f "/opt/tilde.green/bashrc/mailmsg/hushed/$USER" ]; then
if cat /var/mail/$USER | grep -q 'Your password'; then
awk '/^From/{p++} /^To:/{p++} p==4{exit} p>=2' /var/mail/$USER
cat <<EoC
If you're annoyed by seeing this every time you login, type the next line onto your shell:
/opt/tilde.green/bashrc/mailmsg/bin/opt-out
EoC
fi
fi

Having /opt/tilde.green/bashrc/mailmsg/bin/opt-out be:

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#!/bin/sh
[ "$(id -un)" != "tildegreen-bashrc" ] && { sudo -u tildegreen-bashrc /opt/tilde.green/bashrc/mailmsg/bin/opt-out "$1"; exit "$?"; }

# this let's admins set user instead of having to run the script manually, or edit it.
: "${user:=$SUDO_USER}"
opt_file="/opt/tilde.green/bashrc/mailmsg/hushed/$user"

case "$1" in
"in") rm "$opt_file"
"out") touch "$opt_file"
*) touch "$opt_file"
esac

And having /etc/sudoers.d/tildegreen-bashrc-mailmsg-optouts be:

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ALL ALL=(tildegreen-bashrc) NOPASSWD: /opt/tilde.green/bashrc/mailmsg/bin/opt-out

Having /opt/tilde.green/bashrc/mailmsg/hushed/ be owned by tildegreen-bashrc (or another service user name).

[jmjl]

I just applied a little configuration change to do what I said in

This is likely to annoy users who keep that email in their mailbox, as it would show it on every login, maybe make the code thing be:

But instead of having the "hush" feature be on a system stored folder, I put it on their "$HOME/.config".